Rear Windscreen Replacement

Rear Window Replacement FAQs

Rear Windscreen FAQs

How can I get in touch?

Windscreen troubles? Car glass concerns?

Our expert team is at your service!
📞 Give us a call directly at 0330 818 7198,
📱 Dive into a quick chat on WhatsApp! or
💬 Connect with us via our live chat.

We're dedicated to ensuring you get the support you desire, exactly how you want it!

How do cancellations work?

We have a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel for any reason besides any error we may have made, then we charge a £68 cancellation fee. Since we would already have done your parts check, ordered the glass and had a technician pick it up from a supplier.

Where can I get my car glass replaced?

Our mobile service is available all year round. We are ready to drive to any location on the mainland or where it is connected to the mainland by a bridge.

Please note that in the event of rain, we must be able to work on the vehicle in dry conditions, as we do not install new car glass in wet conditions.

The location of my replacement

Most of our customers book our mobile service, as this solution is time efficient. We replace your car glass at your location, such as the driveway, parking lot or garage. When entering your address, you will also be able to see if there is a garage near you for this type of replacement service.

What can I do if I order the wrong car glass?

To ensure that we get the right glass for your vehicle, we always do parts check for every incoming order. The guidelines on our website help us showcase the correct price the first time.

If you have selected the wrong glass, we either need an extra payment, or we need to refund you if you have picked a costlier alternative.

Please don’t hesitate to reach out to us before placing an order if you are in doubt - we are here to help!

How do I select the correct car glass on the website?

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

As a safeguard, we will also conduct a parts check for your vehicle to ensure you receive the correct car glass for your model.

What do you need from me for a car glass replacement?

We need just two things from you: a key (or access) to your car and a little space (1.5 m to both sides) around the vehicle , where our technician can do the glass replacement.

How do I know if my car has a heated glass?

Generally, you can see thin orange wires for heating in the glass on the rear windscreens. In comparison, they are less visible on the windscreen. Still, in most cases, you should have a button on the instrument board to activate the heated windscreen.

When you go through our booking flow, you'll find a guide that will make it clear if your car model has a heated windscreen or not.

Is OEM car glass better than aftermarket glass?

Our supplier sets the quality of our windscreens. They manufacture and buy car glass from original equipment manufacturers (OEM). This means that the windscreens we use are often the same quality as OE windscreens; they just don’t have the car brand’s logo printed. For clarity purposes, we can install OE, OEM and OEE car glass to your vehicle.

Reach out to us in advance if you want original glass fitted to your car, as these are not selected as default.

How long will my car glass replacement take?

Our technicians typically need one hour (or less) to complete the car glass replacement. For more complex replacement, the technician needs a longer time to, for instance, calibrate the ADAS systems.

Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. This "dry-up" period involves replacements where an adhesive has been used, which is the case for windscreens, back windows and fixed side windows.

We never leave the location until everything is fixed and ready.

What should I do if my back window is vandalised?

Contact us immediately, and we'll guide you through securing your vehicle and scheduling a replacement.

Can I get a quote online for back window replacement?

Yes, you can quickly obtain a quote on our website by providing basic information about your vehicle.

Do you use OEM (Original Equipment Manufacturer) glass for replacement?

We offer both OEM (Original Equipment Manufacturer) and OEE (Original Equipment Equivalent) glass options, providing OEE glass when OEM is not available, thus allowing you to choose based on your preferences and the availability of materials.

What should I do if I notice a leak after a rear window replacement?

Contact our customer support, and we'll address the issue promptly to ensure your satisfaction.

How long does rear windscreen replacement take?

Our expert technicians typically complete the replacement within an hour. However, the duration may vary based on your vehicle's make and model.

Does insurance cover rear windscreen replacement?

In many cases, rear window replacement is covered by insurance. Submit your details, and we will investigate whether we can get the replacement approved by your insurance company.

Alternatively, you can book your replacement online, pay for the service yourself, and then claim the cost from your insurance company using our VAT invoice.

Do you provide a warranty for your rear windscreen replacement service?

Do you provide a warranty for your rear windscreen replacement service?

Yes, we offer a warranty on our workmanship and the quality of materials.

Is it safe to drive with a damaged rear windscreen?

It's imperative not to drive with a damaged rear window. We strongly advise getting it replaced at your earliest convenience.

Do you offer mobile back window replacement services?

Yes, we have mobile technicians who can come to your location for added convenience.