Frequently Asked Questions
Got questions? Let's see if we can help!
You can choose to bring your car into any of our centres nationwide or opt to use our free mobile service, where we come to you! Our mobile service is on offer all year round, and we’ll come to any location on the mainland or one connected to the mainland by bridge. Please note that in the event of rain, we must be able to work on the vehicle undercover, as you cannot install new car glass in wet conditions.
The cost of a windscreen all depends on the different attributes it may have such as a rain sensor or lane assist via a camera etc. Please fill out the details above and you will find the exact price of your .
The cost of a depends on the different attributes it may have such as a rain sensor or lane assist via a camera etc. Please fill out the details above and you will find the exact price of your .
You can phone us on 020 32 907873 or email us at info@ukcarglass.co.uk
If you have insurance that covers glass damage in whole or in part, simply book an appointment with us. We’ll then help you through the process of applying to your insurance company for the cover. If you’re unsure whether or not your car glass is covered by your insurance company, please read through your insurance policy. And If your policy doesn’t cover the damage, we can obviously still help you.
The price of a windscreen depends on your car's make, vintage and equipment. You can quickly and easily obtain an exact price online on ukcarglass.co.uk.
ARE YOU INSURED? If you have insurance that covers all or part of the windscreen replacement, you don’t need to contact your insurance company – you can quickly and easily book a glass replacement time online and we’ll liaise with your insurer for you!
If you use our mobile service, we’ll arrive at the address you give us between 8 am and 5 pm. You’ll receive a call 30 minutes before we arrive.
Our technicians typically need just an hour (or less) to complete the car glass replacement. Please note that the car must be left stationary for at least 30 minutes after the glass replacement. If you bring the car to a UK Car Glass centre, we should manage to complete the glass replacement that same day.
We’ll call you to come and collect the car when it’s ready – at 5 pm latest, but probably before that.
All of our glass comes from the same manufacturers who supply glass to the car factories. Therefore, our glass replacements meet all the original equipment (OE) requirements. The only difference to the glass we use is that it doesn’t bear the stamp of the car brand. So with us you get the same high-quality glass that you would at an authorised car repair shop.
A chip can be repaired if it’s smaller than a pound coin and at least 5 cm away from the edge of the windscreen.
If you’re uncertain about whether or not your window can be repaired, please visit one of our departments, where we’ll conduct a free review of your windscreen or simply send us an image on WhatsApp or email.
Most times you can only see a chip repair if you really, really look for it. Occasionally, however, a shade or matte stain is left behind.
A windscreen chip or crack usually takes 15 minutes to repair.
As with windscreens, we come to your location to replace your side window or rear windscreen. That’s right, our mobile service applies to all car glass!
The most common reason for a spreading crack is a change in temperature.
If you have any damage to your windscreen, it’s important to get it repaired as soon as possible. Cracks also spread in relation to their position and any jarring or bumping of the car along rough roads.
Any pressure on the inside of the windscreen, especially near the damage, will also cause it to spread. Finally, a crack that is contaminated (for instance, one filled with liquid) is also likely to spread.
Place a sticker or tape over the damage to keep it dry and clean until you can get it repaired or replaced.
ADAS is an acronym for advanced driver-assistance systems. ADAS have been developed to enhance vehicle safety and offer greater comfort. They do this by alerting the driver to potential problems and also, when necessary, activating safeguards that take over control of the vehicle.
ADAS include features like adaptive cruise control, assisted braking lanes departure, and road sign recognition.
A windscreen cannot have a chip larger than 1 cm in the driver’s line of sight to pass the MOT. A chip or crack larger than 4 cm anywhere on the windscreen will almost certainly result in a failed MOT.
If it rains during replacement, then we will find a new day with you. unless you have a garage etc.
No! That would be unfair. :)
Yes, our technician will alert you 30 minutes before he or she is due to arrive. You’ll also get a phone call the day of the car glass replacement to confirm your time slot.
We have three options on payment
1. Insurance pay
2. You pay
3. Fleet conditions
Insurance
Got insurance coverage on your windscreen? You need to pay the replacement online and then claim the expense with your insurance company
You pay
Cash is not accepted for our technicians safety we therefor only accept secure payment online during order creation.
Fleet
To become a fleet costumer you need a special agreement. get in touch with us, so our support can help you out in best possible way.
The main cause of corrosion is a previous windshield install that was done improperly. It's therefor important for installers to clean and prepare before putting the glass in.
We calibrate all types of equipment. Some equipment needs special conditions to calibrate and therefore it might be necessary for you to drive to the nearest workshop to get your car adjusted with the new windscreen.
Do you need a windscreen replacement?
The good news is that it’s super easy to replace a windscreen or other car glass, and we do it at a fair price. Our website form asks you to provide the following info: your licence plate number; the car glass you need replacing (for instance, your windscreen); and the make, model and year of the car.
You’re also asked to give the location where you’d like us to come and a date that suits you. Then sit back and enjoy the magic! Our technician will call you the morning of the glass replacement to confirm a two-hour time slot with you. He or she will call again half an hour before arrival.
We need just two things from you: a key (or access) to your car, and a little space around the car in which our technician can move.
When it’s raining or there’s strong wind, we need some cover in order to complete a car glass replacement. If you become ill or need to change your appointment for any other reason, please let us know in good time so that we can reschedule the car glass replacement for you.
We always do a parts check before installing the new glass, but please follow the guidelines int the webform carefully to ensure we come with the correct glass. Please don’t hesitate to call us either if you have a concern you’d like help with.
Only in very rare cases would we ask you to was time to come to us. Driving back and forth to a workshop is not exactly a something anyone enjoys. We will like to end this for you. At UK car glass we respect your time and believe you should spend it on thing you enjoy.
That is why we will make sure to come to your preferred location when replacing your new windscreen. We make sure to refit all your standard equipment such as the rear view mirror into your new windscreen. Easy and Simple way to save time and money when it is time to replace the windscreen.
Is your windscreen cracked, hit by stone or is it scratched and your vision is reduced? Then you should have a new windscreen. But chip´s and some cracks in the windscreen can be repaired.
With UK Car Glass you get one of the leading windscreen repair and replacement services in the United Kingdom. We’ll replace your windscreen at a time and place of your choosing.
Save on windscreen replacement at a location of your choice. We all wish to save money when possible but it must not compromise quality, safety and service. Sometimes it’s is not the case of saving but as simple as a bad quality product.
We deliver the same service and quality as any other authorized workshops and we guarantee that we are at least as good better at installing your new windscreen. Our biggest strength is that “windscreen replacement” is all we do and focus on.
You will therefore get a expert windscreen replacement technician at your address that removes your damaged windscreen and replace it with a shiny new windscreen at a price advantage compared to physical workshops.
Normally you can find the brand (or make) of your car by looking for the logo pasted to the front or back of the car. Some brands also write out their name alongside the logo.
Yes. It’s easy to pick the car window you want when you fill in the website form. We’ve also made it easy for you to find out which is the right or best windscreen for your car. You start the step-by-step by inputting your car’s brand and model.
When you provide the make and model on your car in our website form, we’ll ask you about a rain sensor if appropriate. We’ll also provide a guide that helps you to determine this if you’re still unsure. So no worries on that count.
When you go through our booking flow, you’ll find a guide that will make it clear if your car model has a heated windscreen or not.
When you go through our booking flow, you’ll find a guide that will make it clear if your car model has a heated windscreen or not.
Did you know that 90% of all windscreens have a green colour tone? If your front windscreen has a colour tone, then so do your side windows. The fastest way to check for colour tone is to hold a white piece of paper against a side window. The paper will take a slight green or blue hue if the window has a colour tone.
Of course. You’ll have the option to choose the windscreen replacement you want after responding to the questions on the website. These questions help us to determine if you have anything like special electronics that we’ll need to remove and reinstall when we replace your windscreen.
The quality of our windscreens is set by our supplier. Our supplier manufactures and buys windscreens made by original equipment manufacturers (OEM) but that are used on the aftermarket. What this means is that the windscreens we use are often the same quality as OEM windscreens, they just don’t have the car brand’s logo printed on them.
You’re welcome to bring your car into a UK Car Glass centre, but why not make use of our mobile service at no extra cost? We can come to your home, your office, the beach or the tennis court parking lot – whenever suits you! Just loan us the car key and you keep doing life while we replace your glass for you.
We offer a two-year warranty on all car glass replacements. We also give a warranty on the installation of the car glass. Just let us know if anything has gone wrong and we’ll come out to repair or replace it, pronto
Yes! There are never any hidden or extra charges when you order a glass replacement from UK Car Glass. The quote you receive is what you’ll pay. Note that if there’s a price error on the website, we’ll call to inform you of this and you can then choose to accept the new offer or cancel it, no fee attached.
Car glass has to be completely dry when being replaced. However, this does not mean all hope is lost if it’s raining. Most car glass replacements can take place as long as there’s a covered area where the technician can perform the replacement.
Normally we replace and repair windscreens at your location ei at the parking lot or garage where your vehicle is located. We have some workshops at different locations throughout the UK. when entering your address you can see workshops near you.
We replace windscreen between 7-17 on work days and after appointment evening and Saturdays
Our Technicians we always will call you on the day with a 2 hour time slot.
Please find your first available date by choosing your car glass above.
If you book a time to your work address but start work at 10 am. Or if you have a meeting in the middle of the day then include this in the "Notes" field once you enter the Billing Information
To book a windscreen replacement with us, please fill in the form on the website and enter your card details. Note, however, that your card will only be charged after we’ve installed your windscreen replacement. Until then, the funds are only temporarily reserved.
If you have an insurance claim and you need our service then you need to pay the order and forward the invoice to your insurance company after the replacement of the windscreen
Can I see if my car has a color tone? Yes and 90% of all windscreens have a green color tone. If your front windscreen has a colortone then your side windows has as well. Please do the following:
1. Roll down the side window halfway
2. Place a half-page of white paper behind the side window
3. Look for a color tone through the side window where the paper is
If you notice the paper is green or blue then you have the same tone in your front and rear windscreen
Yes! A windscreen is crucial to the driver's visibility, so the MOT takes the state of your windscreen into consideration. Scratches and other damage to the windscreen can result in a failed MOT. It's important to have any windscreen cracks or chips repaired before your MOT assessment.
We ask for a two-hour slot for your car glass replacement, although it usually doesn’t take us that long. Our technicians will call you on the day of the replacement to confirm your time slot with you. Please fill in the form at the top of the home page to find a date and time that suit you.
207 3rd Floor
Regent Street
W1B 3HH
London
United Kingdom
