Question 1

Are your prices all-inclusive?

Accepted Answer

Yes. The quoted price includes the glass, installation, calibration (if required), and disposal of the old glass.

The only times an additional payment is ever requested are if there's a pricing error on our website, or if the glass we source for your vehicle is genuinely different from what was selected during booking. In either case, we'll contact you with the updated price — you can accept it or cancel for a full refund, no fees attached.

Question 2

How does payment work?

Accepted Answer

Your card is authorised when you book — meaning the funds are reserved, not yet charged. The actual charge is taken once the technician completes the work, typically within 1–3 days.

If your appointment is more than a week in advance, the payment is taken before the work to keep the authorisation valid (your bank's authorisation hold expires after 7 days). You're refunded if anything changes.

We accept all major debit and credit cards through Stripe. We do not see or store your full card number.

Question 3

Do you use Original Equipment (OE) branded glass?

Accepted Answer

Our online prices default to OEE (Original Equipment Equivalent) glass, sourced from the same manufacturers that supply vehicle factories — companies such as Pilkington and Saint-Gobain. OEE glass meets every safety and technical specification of your original windscreen. The only difference is that it does not carry the vehicle manufacturer's logo.

We guarantee the glass is correct for your vehicle and approved for UK road use, regardless of which approved supplier we source it from on the day.

If you specifically want OE (manufacturer-branded) glass, we can arrange a manual quote through the dealership channel. OE glass typically has a longer lead time and is non-refundable once the supplier order is placed — see our terms for the full position.

Question 4

What are your service hours and how does scheduling work?

Accepted Answer

Our replacement service runs between 09:00 and 17:00. The technician will give you a confirmed time slot on the day of your appointment.

When you book, you choose your preferred date. We'll do everything we can to accommodate it, provided the correct glass is available in your area.

Question 5

How do cancellations work?

Accepted Answer

You can cancel any time before the glass is fitted. Cancellations made more than one working day before your appointment are free of charge.

Later cancellations (including the evening before, overnight, or on the day of the appointment) carry a £60 late cancellation fee. This covers the technician's time and any restocking charge from the supplier — by the evening before, the technician has typically already collected the glass.

This is the standard policy for OEE / aftermarket glass. OE (manufacturer-branded) glass is non-refundable once the supplier order is placed; this is acknowledged separately at the time of booking.

Question 6

What happens after I book?

Accepted Answer

We run a parts check using your registration to confirm the correct glass for your vehicle.

We re-confirm stock availability at the warehouse nearest your location.

We do our best to accommodate your preferred replacement date.

If everything is in order, we assign a technician to your booking and send you the order confirmation.

If there is any issue or discrepancy that prevents us from completing your booking as placed, we'll contact you promptly to walk through the options.

Question 7

What if you can't honour my preferred date?

Accepted Answer

If there is no glass available at your regional warehouse, we may need a few additional days for delivery before your appointment can proceed. We'll always offer the next available date and let you accept, change, or cancel for a full refund.

If weather makes the work unsafe (heavy rain, strong winds with no covered area available), we'll coordinate a new date with you.

If you need to change your appointment for any other reason, please give us at least 24 hours' notice so we can reschedule and free the slot for another customer.

Question 8

What happens if it rains on the day of my replacement?

Accepted Answer

The glass and bonding surfaces must be completely dry during replacement. If it's raining or there are strong winds, we'll need suitable cover over the vehicle (a garage, carport, or similar) to complete the work safely.

If no covered area is available and conditions are wet, we'll help you reschedule or arrange a workshop visit so the replacement can take place in a controlled environment.

Question 9

Where do you operate?

Accepted Answer

Our mobile service covers approximately 90% of the UK — our technicians come directly to your location for convenient car glass replacement or repair.

If your area falls outside our current mobile coverage, we'll help arrange the nearest available workshop appointment to ensure your replacement is completed as quickly as possible.

Question 10

Can I bring my car to a workshop instead?

Accepted Answer

Yes. We have 88 workshops across the UK where weather is never a factor — our indoor facilities allow car glass replacement and repair to take place in a controlled, dry environment regardless of conditions outside.

In most cases you can save up to £15 by choosing a workshop appointment instead of our mobile service.

Question 11

Do you provide a warranty?

Accepted Answer

Yes — we offer a 2-year workmanship warranty on every car glass replacement.

If anything is not right with the installation, contact us first and we'll arrange to come out to inspect, repair, or replace as needed. Engaging another company before contacting us may invalidate the warranty.

Full warranty terms — including what is and isn't covered — are set out in our Terms and Conditions.

Question 12

Can I use my car insurance?

Accepted Answer

Most comprehensive car insurance policies cover windscreen replacement. In most cases you'll only need to pay your policy excess — typically between £75 and £100.

Through our partner Auto Windscreens, we can arrange direct billing to over 60 UK insurance companies, making the claim quick and hassle-free for you. Submit your details on our insurance claim page and we'll check whether direct billing applies to your policy.

As an alternative, you can also book and pay for the replacement yourself, then claim the cost back from your insurer using our VAT invoice.

Question 13

How does UK Car Glass work?

Accepted Answer

UK Car Glass operates as a service facilitator. We take customer bookings, source the correct glass for your vehicle, and arrange the work through our nationwide network of independent vetted technicians and workshops across the UK.

The technician who attends your appointment is an independent contractor working on our behalf, not a UK Car Glass employee. We hold the customer relationship and remain responsible for the standard of service you receive — from the quote, through the parts check, to the warranty after the work is complete.

This model is what allows us to offer transparent online pricing, mobile service across roughly 90% of the UK, and consistent service standards without operating our own fleet of vans in every postcode.

Question 14

How can I get in touch?

Accepted Answer

Our team is available Monday to Friday 08:00–17:00, and Saturday 08:00–16:00.

Call us on 0330 808 9357 for the fastest response.

Message us on WhatsApp at 0330 808 9357 if you'd prefer a quick chat.

Email us at info@ukcarglass.co.uk for non-urgent queries or to send vehicle details.

Live chat is available on the website during working hours.

Frequently asked questions

Pricing & payment

Booking & timing

On the day

Warranty & insurance

About UK Car Glass

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