Our FAQ - Frequently Asked Questions

Service hours & scheduling

Our replacement service takes place between 9 am and 5 pm. The technician will provide you with a time slot on the day.

Select your preferred day when you check out, and we will do everything we can to accommodate it, provided the glass is available in your area.

Payment authorisation

Your card will only be charged after the replacement. Until then, the funds are temporarily reserved, usually for up to six days, before they are automatically deducted (only relevant if you book more than a week in advance)

Cancellation policy

We offer a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel at the last minute for any reason other than an error on our part, a £68 cancellation fee will apply.

Two-year warranty

We offer a two-year warranty on all car glass replacements. Just let us know if anything hasn’t gone the way you wanted with the car glass installation, and we’ll come out to repair or replace it as soon as possible.

What happens next?

• We will carry out a parts check to confirm the correct glass for your vehicle.

• We will re-confirm stock availability at the nearest warehouse to your location.

• We will do our best to accommodate your preferred replacement date.

Should there be any issues or discrepancies preventing us from completing your booking, we’ll contact you promptly to let you know.

We use OEM-Quality, OEE-certified glass from the same manufacturers that supply vehicle factories (such as Pilkington and Saint-Gobain). This glass meets all the safety and technical standards of your original windscreen—the only difference is the Original Equipment (OE) logo stamp.

We can also assist with an OE (branded) quote through the dealership, but our online prices default to OEM/OEE options.

Most comprehensive car insurance policies cover windscreen replacement. In most cases, you'll only need to pay an excess between £75 and £100.

Through our nationwide technician network, we can bill directly to over 72 insurance companies, making the process quick and hassle-free for you.

Should it rain on the replacement day, we will coordinate with you to find a new time and date—unless you have a garage or sufficient cover where the replacement can take place in dry conditions.

Our mobile service covers approximately 90% of the UK, allowing our technicians to come directly to your location for convenient car glass replacement or repair.

If your area is outside our current mobile coverage, we’ll help arrange the nearest available service option to ensure your replacement is completed as quickly as possible.

We have over 80 workshops across the UK where weather is never an issue. Our indoor facilities ensure your car glass replacement or repair can take place in a controlled, dry environment regardless of the conditions outside.

In many cases, you can save up to £15 by choosing to visit one of our workshops instead of using our mobile service.

Windscreen repair or replacement criteria

Repair is possible (£78) if all these apply:

• Chip is smaller than a £1 coin (25mm)
• Crack is shorter than 7.5cm
• Damage is over 5cm from the windscreen edge
• In driver's direct view: damage is under 10mm (smaller than a 1p coin)
• Only the outer layer is damaged

Replacement is required if any of these apply:

• Chip is larger than a £1 coin
• Crack is longer than 7.5cm
• Damage is within 5cm of the edge
• In driver's direct view: damage exceeds 10mm (MOT failure)
• Damage has penetrated both glass layers
• Multiple cracks forming a “spider web”
• Damage affects rain sensors or ADAS cameras

Why it matters

A £78 repair today can prevent a £299–£1,200 replacement tomorrow. Even small chips can spread rapidly due to temperature changes or road vibrations. If repairable, we'll always recommend repair over replacement.

MOT warning

Damage over 10mm in the driver's view results in an automatic MOT failure, even if the windscreen appears fine otherwise.

Yes! The quote is including the glass, installation, calibration (if required), and disposal.

In the unlikely event of a pricing error on our website, we’ll contact you to let you know. You can then choose whether to accept the updated offer or cancel your booking — no fees attached.

Is there any extra cost?

No! That would be unfair — we aim to provide the correct replacement price the first time, as long as the correct attributes have been selected during the booking process. Requests for additional payment will only occur if the glass booked differs entirely from what your vehicle is equipped with – in that case you can also choose whether to accept the updated offer or cancel your booking for a full refund — no fees attached.

If it’s raining or there are strong winds, we’ll need suitable cover over the vehicle (for example, a garage or carport) to complete your car glass replacement safely and responsibly.

If there is no glass available at your regional warehouse, we may need additional days for delivery before your appointment can proceed.

If you need to change your appointment for any other reason, please let us know at least 24 hours in advance so we can reschedule your replacement.

ADAS stands for Advanced Driver-Assistance Systems. These are technologies integrated into modern vehicles to enhance safety and comfort. They help drivers by alerting them to potential dangers and, when necessary, activating safeguards or temporarily taking control of the vehicle.

Examples of ADAS include adaptive cruise control, autonomous emergency braking, lane departure warning, and road sign recognition, among many others.

ADAS windscreen calibration ensures the cameras and sensors related to the windscreen work correctly after a replacement. We calibrate all types of equipment to restore manufacturer-specified performance and safety.

Some ADAS functions require special conditions to calibrate in line with the manufacturer’s recommendations (for example, specific targets, lighting, road markings, or speeds).

For these cases, you may need to visit the nearest workshop to ensure precise alignment of the new windscreen and correct calibration of the system.

Temperature changes are the most common reason for windscreen cracks to spread. A contaminated windscreen crack or stone chip (one filled with liquid) is especially prone to spreading when exposed to temperature fluctuations.

Cracks can also spread due to vibrations from driving on rough roads. Any pressure applied to the inside of the windscreen, particularly near the damaged area, can also cause the crack to extend.

Always place a clear sticker or tape over the damaged area to keep it dry and clean until you can have it repaired or replaced. Doing so increases the likelihood of a successful windscreen repair.

Finally, if you notice any damage to your windscreen, it’s important to arrange a repair as soon as possible to prevent further cracking.

Most windscreen replacements take approximately one hour to complete. However, if your vehicle is equipped with advanced driver assistance systems (ADAS), the technician will require additional time to recalibrate the cameras and sensors — typically an extra 30–60 minutes.

After installation, your vehicle must remain stationary for at least 30 minutes to allow the adhesive to cure properly. This waiting period applies to all bonded glass replacements, including windscreens, rear windows, and fixed side windows.

Rest assured, our technicians won’t leave until your replacement is complete and your vehicle is ready to drive safely.

The process of replacing a damaged windscreen involves several precise steps to ensure safety and quality:

1. The entire old windscreen is carefully cut free.
2. Old adhesive is removed from the car frame.
3. Primer is applied to the frame to ensure proper bonding.
4. New adhesive is applied to the frame or directly onto the windscreen.
5. The new windscreen is fitted with high precision and securely positioned.
6. Calibration of the ADAS systems (if equipped) is performed to restore full functionality.

Not only do we provide a high-quality product and professional installation, but we also dispose of your old windscreen responsibly.

Many modern cars are equipped with a rain sensor, which automatically activates the wipers when it detects water on the windscreen. If you are unsure if you have one, do not worry!

When you select your vehicle make and model on our website form, we’ll ask you about a rain sensor if it’s applicable to your windscreen. We’ll also provide an illustrative guide to help you determine this if you’re still unsure.

What is an ADAS camera?

An ADAS camera (Advanced Driver-Assistance System camera) is a visible camera unit mounted behind or near the rear-view mirror on your windscreen. It plays a crucial role in operating various safety and driver assistance systems in your vehicle.

These systems can include lane departure warning, traffic sign recognition, adaptive cruise control, and emergency braking — all of which rely on accurate visual data from the camera to function properly.

Acoustic glass is a type of laminated car glass designed to reduce noise from wind, traffic, and the environment, creating a quieter and more comfortable driving experience. It’s commonly fitted to mid- and high-end vehicles for improved cabin insulation.

To check if your vehicle has acoustic glass, look for the word “Acoustic” printed or etched in one of the corners of the glass — typically near the manufacturer’s logo or glass markings.

If you’re unsure or can’t find the marking, don’t worry. When you enter your vehicle details during booking, our system and technicians will verify whether your car is equipped with acoustic glass to ensure the correct replacement is ordered.

Generally, you can see thin orange wires embedded in the rear windscreen — these are the heating elements. On the front windscreen, the wires are usually much finer and less visible. In most cases, you’ll also find a button on your dashboard or instrument panel to activate the heated windscreen.

When you go through our booking flow, you’ll find a simple visual guide that helps you confirm whether your car model has a heated windscreen or not.

You can identify a solar-coated windscreen by its distinctive purple-like shade. Premium vehicle models such as Audi, Mercedes, or Tesla often feature solar-coated windscreens for enhanced cabin comfort.

An alternative to solar coating is a coated windscreen, which includes an additional plastic layer designed to improve heat reflection and reduce interior temperature.

Rust or corrosion around the windscreen frame can affect how securely a new windscreen is fitted. One of the main causes of corrosion comes from a previous improper installation — particularly when the windscreen has already been replaced once before. You can often tell if your windscreen has been replaced previously if it no longer displays your car brand’s logo on the bottom left or right corner of the glass.

Additionally, a stone chip or damage near the windscreen frame that’s left untreated can allow moisture to penetrate and cause corrosion to spread into the areas that hold the windscreen in place.

Our technician will always clean and prepare the affected area to the best possible condition before fitting the new glass. However, for obvious reasons, our two-year warranty does not apply in this scenario, as a lasting result cannot be guaranteed.

The technician will document the corrosion and inform you that the warranty will be voided before proceeding with the installation.

The cost of a windscreen replacement depends on several attributes of your current glass. Additional features such as colour tint, heated glass, rain sensor, front camera, lane assist, and heads-up display can increase the price.

For an exact price, please complete the booking form with your vehicle details and answer any feature-specific questions related to your model.

Yes — you can quickly obtain a quote on our website by providing basic information about your vehicle.

Yes — our mobile technicians can come to your location for added convenience.

Our expert technicians typically complete the replacement within an hour. However, the duration may vary based on your vehicle's make and model.

Yes — we offer a warranty on our workmanship and the quality of materials.

For full terms and coverage details, please refer to our warranty FAQ or your order confirmation.

In many cases, rear windscreen (rear window) replacement is covered by your car insurance. Submit your details and we will check whether we can obtain approval from your insurer for a direct-billing replacement.

Approximately 90% of windscreens have a subtle green colour tone. If your front windscreen has a colour tone, your side windows usually do as well.

How to check your glass tint

1. Roll the side window halfway down.
2. Place half a sheet of white paper behind the side window.
3. Look through the glass at the paper and note any colour tone.

If the paper appears slightly green or blue through the side window, your front and rear windscreens will typically have the same colour tone.

Our mobile service covers all car glass, including side (door) windows. A qualified technician will come to your location and replace the required door glass on-site.

Availability may vary by postcode and parts stock. If your area falls outside our mobile coverage, we’ll help arrange the nearest workshop appointment.

Yes — small side windows such as vent and quarter glass can be replaced. However, these parts are often dealership-only items and are not directly bookable through our website.

Please contact us in advance with your small-glass replacement needs so we can source the correct part and provide a quote. Lead times may vary by make and model.

We ask for a two-hour time slot for your car glass replacement, although it usually doesn’t take that long. Please complete the booking process on our home page to choose a date and time that suit you.

Our technicians will call you on the day of the replacement to confirm your time slot.

The glass and bonding surfaces must be completely dry during replacement. That said, all is not lost if it’s raining — most replacements can still go ahead if a covered area (such as a garage or carport) is available for the technician to work under.

If no suitable cover is available and conditions are wet, we’ll help you reschedule or arrange a workshop visit to ensure a safe, high‑quality installation.

To make sure we source the correct glass for your vehicle, we run a parts check on every order. Our website guidelines also help us display the right price the first time.

If the wrong glass was selected, we’ll either request an additional payment (if the correct part is more expensive) or arrange a refund (if you chose a costlier alternative).

If you’re unsure before placing an order, please don’t hesitate to contact us — we’re here to help!

We only need two things from you: access to your car (or the key) and enough working space — ideally around 1.5 metres of clearance on both sides of the vehicle — so our technician can safely complete the glass replacement.

Yes — our technician will alert you approximately 30 minutes before they arrive. You’ll also receive a phone call on the day of your glass replacement to confirm your time slot.

If you’re booking to a work address but start at 10 am, or you have a meeting in the middle of the day, please include these details in the “Notes” field when you enter your billing information.

We’ll do our best to schedule around your constraints within the two-hour time slot, and the technician will confirm your exact timing on the day.