Car Glass Replacement

Car Glass Replacement FAQ

Car Glass Replacement FAQ

How can I get in touch?

Windscreen troubles? Car glass concerns?

Our expert team is at your service!
📞 Give us a call directly at 0330 818 7198,
📱 Dive into a quick chat on WhatsApp! or
💬 Connect with us via our live chat.

We're dedicated to ensuring you get the support you desire, exactly how you want it!

How do cancellations work?

We have a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel for any reason besides any error we may have made, then we charge a £68 cancellation fee. Since we would already have done your parts check, ordered the glass and had a technician pick it up from a supplier.

Where can I get my car glass replaced?

Our mobile service is available all year round. We are ready to drive to any location on the mainland or where it is connected to the mainland by a bridge.

Please note that in the event of rain, we must be able to work on the vehicle in dry conditions, as we do not install new car glass in wet conditions.

The location of my replacement

Most of our customers book our mobile service, as this solution is time efficient. We replace your car glass at your location, such as the driveway, parking lot or garage. When entering your address, you will also be able to see if there is a garage near you for this type of replacement service.

What can I do if I order the wrong car glass?

To ensure that we get the right glass for your vehicle, we always do parts check for every incoming order. The guidelines on our website help us showcase the correct price the first time.

If you have selected the wrong glass, we either need an extra payment, or we need to refund you if you have picked a costlier alternative.

Please don’t hesitate to reach out to us before placing an order if you are in doubt - we are here to help!

How do I select the correct car glass on the website?

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

As a safeguard, we will also conduct a parts check for your vehicle to ensure you receive the correct car glass for your model.

Can you replace my car glass in any weather?

Car glass has to be completely dry when being replaced. However, this does not mean all hope is lost if it’s raining. Most car glass replacements can happen if a covered area is available where the technician can perform the replacement.

What do you need from me for a car glass replacement?

We need just two things from you: a key (or access) to your car and a little space (1.5 m to both sides) around the vehicle , where our technician can do the glass replacement.

How can I replace the side window on my car?

Our Mobile service replacement includes ALL car glass! Our technicians will come to your location to replace the door glass you need.

Colour tone in car glass

How can I see if my car glass has a colour tone? Approximately 90% of all windscreens have a green colour tone. If your front windscreen has a colour tone, your side windows also have one.

Please do the following:

• 1. Roll down the side window halfway
• 2. Place a half-page of white paper behind the side window
• 3. Look for a colour tone through the side window where the paper is.

If you notice the paper is green or blue, you will also have the same tone of colour on your front and rear windscreen.

There are instances where the car windscreen and the other car glass are not identical in colour tone; this is when the rear windscreen and door glass are equipped with privacy glass. The colour tone of privacy glass can be dark green or moderately black.

Is a glass replacement covered under warranty?

We offer a two-year warranty on all car glass replacements. Just let us know if anything hasn’t gone the way you wanted with the car glass installation, and we’ll come out to repair or replace it as soon as possible.

Is OEM car glass better than aftermarket glass?

Our supplier sets the quality of our windscreens. They manufacture and buy car glass from original equipment manufacturers (OEM). This means that the windscreens we use are often the same quality as OE windscreens; they just don’t have the car brand’s logo printed. For clarity purposes, we can install OE, OEM and OEE car glass to your vehicle.

Reach out to us in advance if you want original glass fitted to your car, as these are not selected as default.

How long will my car glass replacement take?

Our technicians typically need one hour (or less) to complete the car glass replacement. For more complex replacement, the technician needs a longer time to, for instance, calibrate the ADAS systems.

Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. This "dry-up" period involves replacements where an adhesive has been used, which is the case for windscreens, back windows and fixed side windows.

We never leave the location until everything is fixed and ready.