Car glass and windscreen replacement

Question 1

Where can I get my car glass replaced?

You can choose to bring your car into any of our centres nationwide or opt to use our free mobile service, where we come to you! Our mobile service is on offer all year round, and we’ll come to any location on the mainland or one connected to the mainland by bridge. Please note that in the event of rain, we must be able to work on the vehicle undercover, as you cannot install new car glass in wet conditions.

Question 2

How do I replace my windscreen using insurance?

Sorry!
It is not possible for us to bill your insurance company directly on your behalf.

We are nevertheless very happy to help you if you wish to book, pay and then claim it from your insurer.

Question 3

How much do windscreens cost to replace?

The price of a windscreen depends on the make, age of your vehicle and the equipment that is required to replace the glass. Visit our website ukcarglass.co.uk to quickly find the exact price for the glass you need! ARE YOU INSURED? If you have insurance that covers all or part of the windscreen replacement, you don’t need to contact your insurance company – you can quickly and easily book a glass replacement time online and we will liaise with your insurance company for you! NOTE: YOUR INSURANCE COMPANY WILL NORMALLY REQUIRE YOU TO PAY THE EXCESS AMOUNT ON YOUR POLICY.

Question 4

How long will my car glass replacement take?

If you use our mobile service, we’ll arrive at the given address between 8 am and 5 pm on the day given to you in your booking. You’ll receive a call 30 minutes before we arrive. Our technicians typically need just one hour (or less) to complete the car glass replacement. Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. If you bring the car to a UK Car Glass centre, our technicians aim to complete the glass replacement that same day. You will receive a call from us by 5pm advising you of a time to collect the vehicle by.

Question 5

Does UK Car Glass use original car glass in its replacements?

All of our glass comes from the same manufacturers who supply glass to the car factories. Therefore, our glass replacements meet all the original equipment (OE) requirements. The only difference to the glass we use is that it doesn’t bear the stamp of the car brand. So with us you get the same high-quality glass that you would at an authorised car repair shop.

Question 6

Can a windscreen chip be repaired?

A chip can be repaired if it’s smaller than a pound coin and at least 5 cm away from the edge of the windscreen. If you’re uncertain about whether or not your window can be repaired, please visit one of our departments, where we’ll conduct a free review of your windscreen or simply send us an image on WhatsApp or email.

Question 7

What does the result of a windscreen chip repair look like?

Most times you can only see a chip repair if you really look for it. However very occasionally a shade or matte stain is left behind.

Question 8

How long does it take to repair a windscreen chip?

A windscreen chip or crack usually takes 15 minutes to repair.

Question 9

How can I replace the side window on my car?

Our Mobile service is available for ALL car glass! Our technicians will come to your location to replace the glass you require.

Question 10

What causes cracks in windscreens to spread?

The most common reason for a spreading crack is a change in temperature. If you have any damage to your windscreen, it’s important to get it repaired as soon as possible. Cracks also spread in relation to their position and any jarring or bumping of the car along rough roads. Any pressure on the inside of the windscreen, especially near the damage, will also cause it to spread. Finally, a crack that is contaminated (for instance, one filled with liquid) is also likely to spread. Place a sticker or tape over the damage to keep it dry and clean until you can get it repaired or replaced.

Question 11

What is ADAS?

ADAS is an acronym for advanced driver-assistance systems. ADAS have been developed to enhance vehicle safety and offer greater comfort. This system does this by alerting the driver to potential problems and when necessary, activating safeguards that take over control of the vehicle. ADAS include features such as adaptive cruise control, assisted braking lanes departure, and road sign recognition.

Question 12

Do you need a windscreen for MOT?

A windscreen cannot have a chip larger than 1 cm in the driver’s line of sight to pass the MOT. A chip or crack larger than 4 cm anywhere on the windscreen will almost certainly result in a failed MOT.

Question 13

Is there any extra car glass cost?

No! That would be unfair. :)

Question 14

Will I be notified when you’re coming to replace my glass?

Yes, our technician will alert you 30 minutes before he or she is due to arrive. You’ll also get a phone call the day of the car glass replacement to confirm your time slot.

Question 15

What is ADAS windscreen calibration?

We calibrate all types of equipment. Some equipment needs special conditions to calibrate and therefore it might be necessary for you to drive to the nearest workshop to get your car adjusted with the new windscreen.

Question 16

How do you replace a broken windscreen?

Do you need a windscreen replacement? The good news is that it’s extremely easy to replace a windscreen or other car glass, and we do it at a fair price. Our website form asks you to provide the following info: your licence plate number; the car glass you need replacing (for instance, your windscreen); and the make, model and year of the car. You’re also asked to give the location where you’d like us to come and a date that suits you. Then sit back and enjoy the magic! Our technician will call you the morning of the glass replacement to confirm a two-hour time slot with you. They will call again half an hour before arrival.

Question 17

Cases out of our control

When it’s raining or there’s strong wind, we need some cover over the vehicle in order to complete a car glass replacement. If you need to change your appointment for any other reason, please let us know in good time so that we can reschedule the car glass replacement for you.

Question 18

What can I do if I ordered the wrong car glass replacement?

We always do a parts check before installing the new glass. Please follow the guidelines on our website carefully to ensure we come with the correct glass. Please don’t hesitate to call us either if you have a concern, you’d like help with.

Question 19

Instant quote and booking

With UK Car Glass you get one of the leading windscreen repair and replacement services in the United Kingdom. We’ll replace your windscreen at a time and place of your choosing.

Question 20

How can I figure out what brand my car is?

Normally you can find the brand (or make) of your car by looking for the logo pasted to the front or back of the car. Some brands also write out their name alongside the logo.

Question 21

Can I choose a car glass myself?

Yes. It’s easy to pick the car window you want when you fill in the website form. We’ve also made it easy for you to find out which is the right or best windscreen for your car. You start the step-by-step by inputting your car’s brand and model.

Question 22

Does my windscreen have a rain sensor?

Do not worry! When you provide the make and model on your car on our website form, we’ll ask you about a rain sensor if appropriate. We’ll also provide a guide that helps you to determine this if you’re still unsure.

Question 23

How do I know if my car has a heated windscreen?

When you go through our booking flow, you’ll find a guide that will make it clear if your car model has a heated windscreen or not.

Question 24

Is my windscreen coated?

When you go through our booking flow, you’ll find a guide that will make it clear if your car model has a heated windscreen or not.

Question 25

Can I see if my car glass has a colour tone?

Did you know that 90% of all windscreens have a green colour tone? If your front windscreen has a colour tone, then so do your side windows. The fastest way to check for colour tone is to hold a white piece of paper against a side window. The paper will take a slight green or blue hue if the window has a colour tone.

Question 26

Can I choose the cheapest windscreen?

Of course. You’ll have the option to choose the windscreen replacement you want after responding to the questions on the website. These questions help us to determine if you have anything like special electronics that we’ll need to remove and reinstall when we replace your windscreen.

Question 27

Is OEM car glass better than aftermarket glass?

The quality of our windscreens is set by our supplier. Our supplier manufactures and buys windscreens made by original equipment manufacturers (OEM) but that are used on the aftermarket. What this means is that the windscreens we use are often the same quality as OEM windscreens, they just don’t have the car brand’s logo printed on them.

Question 28

Can I use a windscreen replacement centre near me?

You’re welcome to bring your car into a UK Car Glass centre, but why not make use of our mobile service at no extra cost? We can come to your home, your office, the beach or the tennis court car park – whenever/ wherever suits you! All you need to do is loan us the car key and we will take care of the rest!

Question 29

Is the car glass replacement covered under warranty?

We offer a two-year warranty on all car glass replacements. We also give a warranty on the installation of the car glass. Just let us know if anything hasn’t gone the way you wanted, and we’ll come out to repair or replace it as soon as possible.

Question 30

Time and date?

Our replacements take place between 9am and 5pm. The technician will provide you with a 2 hour time slot on the day. Please reach out to us if you require a specific appointment outside of our normal working hours.

Question 31

Does a windscreen replacement count as an Insurance claim?

Most insurance policies allow you to have your windscreen replaced and don't count this as an insurance claim, all you are required to pay is the excess. To confirm the exact price you will pay just check the excess amount on your policy.

Question 32

Can my car fail MOT with a broken windscreen?

Yes! A windscreen is crucial to the driver's visibility, so the MOT takes the state of your windscreen into consideration. Scratches and other damage to the windscreen can result in a failed MOT. It's important to have any windscreen cracks or chips repaired before your MOT assessment.

Question 33

How much time do you need for my car glass replacement?

We ask for a two-hour slot for your car glass replacement, although it usually doesn’t take us that long. Our technicians will call you on the day of the replacement to confirm your time slot with you. Please fill in the form at the top of the home page to find a date and time that suit you.

Question 34

How can I get in touch?

You can phone us on 020 32 907873 or email us at info@ukcarglass.co.uk

Question 35

How do cancellations work?

We have a free of charge cancellation policy until the day before your appointment. If you choose to cancel for any reason beside any error we may have made then we charge a £68 cancellation fee as we would already have done your parts check, ordered the glass and had a technician pick it up from a supplier.

Car glass and windscreen replacement

Car glass FAQ