Car Glass & Windscreen Replacement

Question 1

How can I get in touch?

Answer

You can phone us on 330 808 9357 or email us at info@ukcarglass.co.uk

Question 2

How do cancellations work?

Answer

We have a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel for any reason besides any error we may have made, then we charge a £68 cancellation fee. Since we would already have done your parts check, ordered the glass and had a technician pick it up from a supplier.

Question 3

Are car workshops a waste of time?

Answer

At UK car glass, we respect your time and believe you should spend it on things you enjoy. That is why we are willing to come to your preferred location to replace your windscreen. We would only ask you to come to us in cases when there is calibration involved, which can not be done mobile at your location.

We ensure to refit all your standard equipment into your new windscreen, such as the rearview mirror. When you book with us, we offer a straightforward way to save time and money when replacing the windscreen.

Question 4

Where can I get my car glass replaced?

Answer

Our mobile service is available all year round. We are ready to drive to any location on the mainland or where it is connected to the mainland by a bridge.

Please note that in the event of rain, we must be able to work on the vehicle in dry conditions, as we do not install new car glass in wet conditions.

Question 5

The location of my replacement

Answer

Most of our customers book our mobile service, as this solution is time efficient. We replace your car glass at your location, such as the driveway, parking lot or garage. When entering your address, you will also be able to see if there is a garage near you for this type of replacement service.

Question 6

Time and date?

Answer

Our replacements take place between 9 am and 5 pm. The technician will provide you with a 2-hour time slot on the day.

Please get in touch with us if you require a specific appointment outside our regular working hours.

Question 7

What can I do if I order the wrong car glass?

Answer

To ensure that we get the right glass for your vehicle, we always do parts check for every incoming order. The guidelines on our website help us showcase the correct price the first time.

If you have selected the wrong glass, we either need an extra payment, or we need to refund you if you have picked a costlier alternative.

Please don’t hesitate to reach out to us before placing an order if you are in doubt - we are here to help!

Question 8

How do I select the correct car glass on the website?

Answer

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

We will also do parts check for your vehicle to ensure you get the correct car glass for your model.

Question 9

Can you replace my car glass in any weather?

Answer

Car glass has to be completely dry when being replaced. However, this does not mean all hope is lost if it’s raining. Most car glass replacements can happen if a covered area is available where the technician can perform the replacement.

Question 10

How much time do you need for my car glass replacement?

Answer

We ask for a two-hour slot for your car glass replacement, although it usually doesn’t take us that long. Please fill in the form on the home page to select a date and time that suit you.

Our technicians will call you on the day of the replacement to confirm the time slot with you.

Question 11

What do you need from me for a car glass replacement?

Answer

We need just two things from you: a key (or access) to your car and a little space (1.5 m to both sides) around the vehicle , where our technician can do the glass replacement.

Question 12

How can I replace the side window on my car?

Answer

Our Mobile service replacement includes ALL car glass! Our technicians will come to your location to replace the door glass you need.

Question 13

Can my car fail MOT with a broken windscreen?

Answer

Yes! A windscreen is crucial to the driver’s visibility, so the MOT considers the state of your windscreen. Scratches and other damage to the windscreen can result in a failed MOT.

Having any windscreen cracks or chips repaired is vital before your MOT assessment.

Question 14

Do you need an intact windscreen for MOT?

Answer

A windscreen cannot have a chip larger than 1 cm in the driver’s line of sight to pass the MOT.

Regardless of the position, a chip or crack larger than 4 cm on the windscreen will almost certainly result in a failed MOT.

Question 15

How can rust affect windscreen replacement?

Answer

One of the causes of corrosion stems from an improperly installed windscreen - when it is not the first replacement of the screen. You can always see if the previous owner has replaced the windscreen when you can not see a logo of your car brand on the glass on either the left or right bottom corner.

Additionally, a stone chip around the windscreen frame that is left untreated can cause corrosion to spread into part of the areas that hold on to the windscreen.

Our technician will try to clean and prep the area to the best possible condition before fitting the new glass. For obvious reasons, our two-year warranty does not apply in this scenario, as a lasting result can not be guaranteed.

The technician will take the necessary documentation of the corrosion and inform the customer that the warranty will be voided.

Question 16

What is ADAS windscreen calibration?

Answer

Windscreen calibration is crucial to ensuring that the ADAS systems related to the windscreen work correctly after a replacement. We calibrate all types of equipment. Some ADAS functions need special conditions to be calibrated according to the manufacturer’s recommendations.

Therefore, you might need to drive to the nearest workshop to ensure the correct alignment of the new windscreen in your car.

Question 17

What is ADAS?

Answer

ADAS is an acronym for advanced driver-assistance systems. Various systems have been incorporated into the vehicle to enhance safety and offer greater comfort. These systems work by alerting the driver to potential dangers and, when necessary, activating safeguards or taking temporary control over the vehicle. ADAS include adaptive cruise control, autonomous emergency braking, lane departure warning, road sign recognition, and many other.

Question 18

Colour tone in car glass

Answer

How can I see if my car glass has a colour tone? Approximately 90% of all windscreens have a green colour tone. If your front windscreen has a colour tone, your side windows also have one.

Please do the following:

1. Roll down the side window halfway
2. Place a half-page of white paper behind the side window
3. Look for a colour tone through the side window where the paper is.

If you notice the paper is green or blue, you will also have the same tone of colour on your front and rear windscreen.

There are instances where the car windscreen and the other car glass are not identical in colour tone; this is when the rear windscreen and door glass are equipped with privacy glass. The colour tone of privacy glass can be dark green or moderately black.

Question 19

Is my windscreen solar coated?

Answer

You can identify a solar-coated windscreen by the purple-like shade. Premium models from Audi, Mercedes or Tesla tend to have a solar-coated windscreen.

An alternative to solar coating is a coated windscreen. This type of screen consists of an extra layer of plastic with increased heat reflection properties.

Question 20

Does my windscreen have a rain sensor?

Answer

Many modern cars are equipped with a rain sensor, which automatically activates the wipers when it detects water on the windscreen. If you are unsure if you have one, do not worry!

When you select the make and model on our website form, we'll ask you about a rain sensor if applicable to your windscreen. We'll also provide an illustrative guide that helps you determine if you are still unsure.

Question 21

How do I know if my car has a heated windscreen?

Answer

Generally, you can see thin orange wires for heating in the glass on the rear windscreens. In comparison, they are less visible on the windscreen. Still, in most cases, you should have a button on the instrument board to activate the heated windscreen.

When you go through our booking flow, you'll find a guide that will make it clear if your car model has a heated windscreen or not.

Question 22

How can I figure out which brand my car is?

Answer

Usually, you can find your car’s brand (or make) by looking for the logo pasted to the front or back of the vehicle. Some brands also write out their name alongside the logo.

Question 23

Is a glass replacement covered under warranty?

Answer

We offer a two-year warranty on all car glass replacements. Just let us know if anything hasn’t gone the way you wanted with the car glass installation, and we’ll come out to repair or replace it as soon as possible.

Question 24

Does UK Car Glass use original car glass in its replacements?

Answer

Our car glass comes from the same manufacturers who supply glass to the car factories. Therefore, our glass replacements meet all the original equipment (OE) requirements. The only difference to the glass we use is that it doesn’t bear the stamp of the car brand.

So with us, you get the same high-quality glass that you would at an authorised car repair shop. We can also install the original glass in your car; we just need 1-2 extra days to have it delivered from the dealership.

Question 25

Is OEM car glass better than aftermarket glass?

Answer

Our supplier sets the quality of our windscreens. They manufacture and buy car glass from original equipment manufacturers (OEM). This means that the windscreens we use are often the same quality as OEM windscreens; they just don’t have the car brand’s logo printed. For clarity purposes, we can install OE, OEM and OEE car glass to your vehicle.

Reach out to us in advance if you want original glass fitted to your car, as these are not selected as default.

Question 26

How long will my car glass replacement take?

Answer

Our technicians typically need one hour (or less) to complete the car glass replacement. For more complex replacement, the technician needs a longer time to, for instance, calibrate the ADAS systems.

Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. This "dry-up" period involves replacements where an adhesive has been used, which is the case for windscreens, back windows and fixed side windows.

We never leave the location until everything is fixed and ready.

Question 27

What does the result of a windscreen chip repair look like?

Answer

The windscreen repair process requires the technician to be extremely careful to obtain the best result. In most cases, you will only notice a chip repair if you look for it. However, a shade or matte stain can be visible after a repair, mainly because other materials, such as resin and a pit-filler, are injected into the glass. These plastic substances are not as blank in their property as windscreen glass.

Question 28

How long does it take to repair a windscreen chip?

Answer

Remember that a windscreen repair is an emergency solution that can help prolong the replacement down the line. A windscreen chip or crack usually takes 15-20 minutes to repair. But it is not guaranteed that the crack will not occur or expand once again at a later point.

Question 29

Can a windscreen chip be repaired?

Answer

Do you have one or more stone chips in your windscreen? A repair is possible if the chip is smaller than a pound coin and at least 5 cm away from the edge of the windscreen. The process takes about 15-20 min, and remember that 1/10 times the windscreen repair can result in a crack.

If you're uncertain whether your car window is repairable, please send us an image on WhatsApp or email so we better can assess the damage.

Question 30

How do you replace a broken windscreen?

Answer

To process of replacing a damaged windscreen:

1) The entire old windscreen must be cut free
2) Old glue is removed from the car frame
3) Primer applied to the frame
4) The new adhesive is applied on the frame or windscreen
5) The windscreen is fitted correctly with high precision
6) Calibration of the ADAS systems

Not only do we provide a high quality product, but we also dispose of old windscreen responsibly.

Question 31

When to replace a windscreen?

Answer

It would be best if you had a replacement windscreen whenever your vision is reduced because of a crack, a large stone chip, or a scratched windscreen. If you are lucky, you can still "save" the windscreen when you have minor stone chips and cracks in the front windscreen.

Remember that a windscreen repair is a temporary solution and an alternative to a more expensive windscreen replacement here and now.

Question 32

What causes cracks in windscreens to spread?

Answer

Temperature changes are the most common reason for windscreen cracks spreading. A contaminated windscreen crack or stone chip (one filled with liquid) will likely spread due to the temperature changes mentioned above.

Cracks can also spread from vibrations from car bumps along rough roads. Any pressure on the inside of the windscreen, especially near the damage, will also cause it to spread.

Always place a seethrough sticker or tape over the damaged area to keep the area dry and clean until you can get it repaired or replaced. Doing this will increase the probability of a successful windscreen repair.

Finally, If you have any damage to your windscreen, it’s important to get a windscreen repair as soon as possible.

Question 33

A cost-effective windscreen replacement process

Answer

Save money on windscreen replacement at a location of your choice. We all wish to save money when possible, but it must not occur by compromising quality, safety and service.

Sometimes it is not the case of saving but as simple as a bad quality product. We deliver the same service and quality as any other authorised workshop. We guarantee that we are at least as good or better at installing your new windscreen.

Our biggest strength is that "windscreen replacement" is all we do day in and day out. Firstly the damaged windscreen will be removed and replaced with a shiny new windscreen at a favourable price compared to physical workshops. You will get an expert windscreen replacement technician at your address.

Question 34

How much does a windscreen replacement cost?

Answer

The windscreen replacement cost depends on different attributes of your current glass. Additional factors such as colour tone, heated glass, rain sensor, front camera, lane assist, and the heads-up display will ultimately increase the price.

Please fill out all the details and answer any additional questions related to your model to find the exact replacement price.

Question 35

Instant quote and booking

Answer

With UK Car Glass, you get one of the leading windscreen repair and replacement services in the United Kingdom. Our online auto glass system can showcase your online price in three easy steps. When we receive your booking, we immediately look for available expert technicians in your area.

Remember that we always aim to replace your car windscreen at a time and place of your choosing. Book our mobile service today for a prompt replacement glass installation.

Question 36

Can a windscreen replacement count as an Insurance claim?

Answer

Most insurance policies allow you to replace your windscreen and don't count this as an insurance claim; all you must pay is the excess. Just check the excess amount on your policy to confirm the exact price you will pay.

Question 37

How does payment work?

Answer

To book a car glass replacement with us, please fill in the form on the website and enter your card details. Your card will first be charged after the replacement. Until then, the funds are only temporarily reserved.

Car Glass & Windscreen Replacement

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