Rear Windscreen Replacement Services

Rear Window Replacement FAQs

Rear Windscreen FAQs

Where can I get my car glass replaced?

Our mobile service is available all year round. We can travel to any location on the mainland or any area connected to the mainland by a bridge.

Please note that if it is raining, we must work in dry conditions, as we do not install new car glass in wet weather.

You can also bring your vehicle to one of our many workshops. Please be aware that some windscreens with ADAS can only be replaced at a workshop due to calibration requirements.

How do I select the correct car glass on the website?

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

As a safeguard, we will also conduct a parts check for your vehicle to ensure you receive the correct car glass for your model.

How do I know if my car has a heated glass?

Generally, you can see thin orange wires for heating in the glass on the rear windscreens. In comparison, they are less visible on the windscreen. Still, in most cases, you should have a button on the instrument board to activate the heated windscreen.

When you go through our booking flow, you'll find a guide that will make it clear if your car model has a heated windscreen or not.

Is OEM car glass better than aftermarket glass?

Our supplier sets the quality of our windscreens. They manufacture and buy car glass from original equipment manufacturers (OEM). This means that the windscreens we use are often the same quality as OE windscreens; they just don’t have the car brand’s logo printed. For clarity purposes, we can install OE, OEM and OEE car glass to your vehicle.

Reach out to us in advance if you want original glass fitted to your car, as these are not selected as default.

How does payment work?

Your card will only be charged after the replacement. Until then, the funds are temporarily reserved, usually for up to six days, before they are automatically deducted. This process is only relevant if you book more than a week in advance.

How do cancellations work?

We offer a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel last minute for any reason other than an error on our part, a £68 cancellation fee will be charged.

Is a replacement possible when it rains?

Should it rain on the replacement day, we will coordinate with you to find a new time and date—unless you have a garage or sufficient cover where the replacement can take place in dry conditions.

What do you need from me on the replacement day?

We need just two things from you: a key (or access) to your car and a little space (1.5 m to both sides) around the vehicle , where our technician can do the glass replacement.

Is it safe to drive with a damaged rear windscreen?

It's imperative not to drive with a damaged rear window. We strongly advise getting it replaced at your earliest convenience.

Do you offer mobile back window replacement services?

Yes, we have mobile technicians who can come to your location for added convenience.

What should I do if my back window is vandalised?

Contact us immediately, and we'll guide you through securing your vehicle and scheduling a replacement.

Can I get a quote online for back window replacement?

Yes, you can quickly obtain a quote on our website by providing basic information about your vehicle.

Do you provide a warranty for your rear windscreen replacement service?

Yes, we offer a warranty on our workmanship and the quality of materials.

What should I do if I notice a leak after a rear window replacement?

Contact our customer support, and we'll address the issue promptly to ensure your satisfaction.

Does insurance cover rear windscreen replacement?

In many cases, rear window replacement is covered by insurance. Submit your details, and we will investigate whether we can get the replacement approved by your insurance company.

Alternatively, you can book your replacement online, pay for the service yourself, and then claim the cost from your insurance company using our VAT invoice.

Do you provide a warranty for your rear windscreen replacement service?

How long does rear windscreen replacement take?

Our expert technicians typically complete the replacement within an hour. However, the duration may vary based on your vehicle's make and model.

Do you use OEM (Original Equipment Manufacturer) glass for replacement?

We offer both OEM (Original Equipment Manufacturer) and OEE (Original Equipment Equivalent) glass options, providing OEE glass when OEM is not available, thus allowing you to choose based on your preferences and the availability of materials.