1. About This Policy
This cookie policy explains how UK Car Glass Ltd ("UK Car Glass", "UKCG", "we") uses cookies and similar technologies on our website at ukcarglass.co.uk.
It works alongside our Privacy Policy, which describes how we use the personal data collected through cookies and other means.
2. What Are Cookies
Cookies are small text files that a website places on your device when you visit. They let the site remember things about your visit — for example, that you're logged in, what's in your basket, or whether you've accepted a cookie banner.
We also use similar technologies that work like cookies but use different methods (such as pixels, web beacons, and local storage). For simplicity, this policy refers to all of them as "cookies".
3. Categories of Cookies We Use
We group cookies into three categories. You control which categories run via our cookie banner.
3.1 Strictly Necessary cookies (always active)
These cookies are required for the website to work. They cannot be switched off because the site won't function properly without them. They do not track you across other websites or build a profile.
3.2 Analytics cookies (consent required)
These cookies help us understand how visitors use the website — which pages are popular, how people get here, where things break. We use this to improve the site. Your data is aggregated; we don't use analytics to identify you personally.
3.3 Marketing cookies (consent required)
These cookies are set by our advertising partners (Google, Meta) to measure the performance of our adverts and, where you've also given consent on those platforms, to show you relevant ads on other sites you visit.
4. Cookies We Set
Below is the list of cookies we set or expect to set, by category. Specific cookies may be added or removed as we improve the site; check this page for the current list.
Strictly Necessary
| Cookie | Purpose | Lifetime |
|---|---|---|
csrftoken | Protects against cross-site request forgery on form submissions | Session |
sessionid | Maintains your session while you use the site | Session |
ukcg_cookie_consent | Remembers your cookie choices so we don't re-ask on every page | 12 months |
__stripe_mid, __stripe_sid | Set by Stripe during checkout to enable secure card payment | 1 year / 30 minutes |
Analytics
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique visitors | 13 months |
_ga_<container> | Google Analytics 4 | Maintains session state | 13 months |
Marketing
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
_gcl_au | Google Ads | Conversion tracking from Google Ads campaigns | 90 days |
_gcl_aw | Google Ads | Click attribution for Google Ads | 90 days |
_fbp | Meta (Facebook) | Conversion tracking from Meta Pixel | 90 days |
_fbc | Meta (Facebook) | Click attribution from Meta ads | 90 days |
If we add a new advertising or analytics partner (for example, LinkedIn or TikTok), this table will be updated and the new cookies will only run after you give consent.
5. Third-Party Cookies and Joint Controllers
Some of the cookies above are set by third parties on our behalf:
- Google (Google Analytics, Google Ads)
- Meta Platforms (Facebook Pixel, Instagram conversion tracking)
- Stripe (essential for accepting payments)
For advertising activity in particular, we and the platform act as joint controllers of the data collected. This means we share legal responsibility for the data used to show you ads or measure their performance. You can exercise your data rights with us or with the platform directly. Their privacy policies are linked at the end of this page.
6. How We Get Your Consent
When you first visit ukcarglass.co.uk, we show a cookie banner. You can:
- Accept all — turn on every category.
- Reject non-essential — only Strictly Necessary cookies run; everything else is blocked.
- Customise — turn categories on or off individually.
Strictly Necessary cookies always run because the site can't function without them.
We do not pre-tick consent boxes. Your default state is "no consent" until you actively choose otherwise — in line with UK PECR and ICO guidance.
7. Changing or Withdrawing Your Consent
You can change your choice at any time using the "Cookie settings" link in the footer of every page. Withdrawing consent doesn't affect the lawfulness of any processing that happened before you withdrew.
You can also block or delete cookies through your browser settings. Each browser has its own controls:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Settings → Privacy
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions
Blocking all cookies through the browser may break parts of the site (for example, the booking flow or payment).
8. How Long Cookies Last
There are two types of cookie lifetime:
- Session cookies are deleted when you close your browser.
- Persistent cookies stay on your device for a set period — see section 4 for the lifetime of each cookie.
You can delete persistent cookies manually through your browser at any time.
9. Changes to This Policy
We may update this policy when we add or remove cookies, change consent mechanisms, or to reflect changes in the law. The "Last updated" date at the top of the page shows when. Material changes will be highlighted on the website and may re-trigger the cookie banner.
10. Contact and Further Information
For any question about this cookie policy, email privacy@ukcarglass.co.uk.
For details on how third parties handle data collected through their cookies on our site:
- Google: policies.google.com/privacy
- Meta: facebook.com/privacy/policy
- Stripe: stripe.com/gb/privacy
For complaints, see section 13 of our Privacy Policy or contact the Information Commissioner's Office at ico.org.uk.