Alex
Trustpilot1 Jul 2022
Passenger side car window
I had my passenger side car window smashed and broken into. This was done in the early hours of Friday morning. I found UK Car Glass after a brief search and comparison of other replacement glass specialists. I booked an appointment online and the came to fix it early Monday afternoon. The engineer John arrived and explained what he was going to do. He was very efficient and did a good job of clearing out the remainder of the broken glass that still trapped inside my door. But there was a slight issue with the replacement glass (something to do with a faulty seal which is apparently quite common amongst my car model) which John was very honest about and explained that in his professional opinion that he wouldn't be happy to leave me with the current glass he had fitted. He explained that he would leave the faulty glass in for the time being, just so my car had some protection from the elements overnight and he would order another replacement glass. He booked me in for another appointment the next day, Tuesday and assured me he would ensure the new replacement glass would be suitable. He returned mid to late afternoon the next day and fitted the new glass very quickly and explained that he was satisfied with it. Overall, a very good and efficient experience. Even with the faulty replacement glass, but John was very honest and did a great job.