Aiways Windscreen Replacement

Aiways windscreen replacement FAQ

Everything you need to know for a successful Aiways windscreen replacement simple and online booking

How can I get in touch?

Windscreen troubles? Car glass concerns?

Our expert team is at your service!
📞 Give us a call directly at 0330 818 7198,
📱 Dive into a quick chat on WhatsApp! or
💬 Connect with us via our live chat.

We're dedicated to ensuring you get the support you desire, exactly how you want it!

How do cancellations work?

We have a free-of-charge cancellation policy until the day before your appointment. If you choose to cancel for any reason besides any error we may have made, then we charge a £68 cancellation fee. Since we would already have done your parts check, ordered the glass and had a technician pick it up from a supplier.

Where can I get my car glass replaced?

Our mobile service is available all year round. We are ready to drive to any location on the mainland or where it is connected to the mainland by a bridge.

Please note that in the event of rain, we must be able to work on the vehicle in dry conditions, as we do not install new car glass in wet conditions.

The location of my replacement

Most of our customers book our mobile service, as this solution is time efficient. We replace your car glass at your location, such as the driveway, parking lot or garage. When entering your address, you will also be able to see if there is a garage near you for this type of replacement service.

What can I do if I order the wrong car glass?

To ensure that we get the right glass for your vehicle, we always do parts check for every incoming order. The guidelines on our website help us showcase the correct price the first time.

If you have selected the wrong glass, we either need an extra payment, or we need to refund you if you have picked a costlier alternative.

Please don’t hesitate to reach out to us before placing an order if you are in doubt - we are here to help!

How do I select the correct car glass on the website?

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

As a safeguard, we will also conduct a parts check for your vehicle to ensure you receive the correct car glass for your model.

Do you need an intact windscreen for MOT?

A windscreen cannot have a chip larger than 1 cm in the driver’s line of sight to pass the MOT.

Regardless of the position, a chip or crack larger than 4 cm on the windscreen will almost certainly result in a failed MOT.

Does my windscreen have a rain sensor?

Many modern cars are equipped with a rain sensor, which automatically activates the wipers when it detects water on the windscreen. If you are unsure if you have one, do not worry!

When you select the make and model on our website form, we'll ask you about a rain sensor if applicable to your windscreen. We'll also provide an illustrative guide that helps you determine if you are still unsure.

Is a glass replacement covered under warranty?

We offer a two-year warranty on all car glass replacements. Just let us know if anything hasn’t gone the way you wanted with the car glass installation, and we’ll come out to repair or replace it as soon as possible.

How long will my car glass replacement take?

Our technicians typically need one hour (or less) to complete the car glass replacement. For more complex replacement, the technician needs a longer time to, for instance, calibrate the ADAS systems.

Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. This "dry-up" period involves replacements where an adhesive has been used, which is the case for windscreens, back windows and fixed side windows.

We never leave the location until everything is fixed and ready.

What causes cracks in windscreens to spread?

Temperature changes are the most common reason for windscreen cracks spreading. A contaminated windscreen crack or stone chip (one filled with liquid) will likely spread due to the temperature changes mentioned above.

Cracks can also spread from vibrations from car bumps along rough roads. Any pressure on the inside of the windscreen, especially near the damage, will also cause it to spread.

Always place a seethrough sticker or tape over the damaged area to keep the area dry and clean until you can get it repaired or replaced. Doing this will increase the probability of a successful windscreen repair.

Finally, If you have any damage to your windscreen, it’s important to get a windscreen repair as soon as possible.

How much does a windscreen replacement cost?

The windscreen replacement cost depends on different attributes of your current glass. Additional factors such as colour tone, heated glass, rain sensor, front camera, lane assist, and the heads-up display will ultimately increase the price.

Please fill out all the details and answer any additional questions related to your model to find the exact replacement price.