Question 1

How do I know what windscreen variant my car has?

Accepted Answer

You don't need to know. Our online widget asks a few quick questions — make, model, year, and a couple of feature details — to narrow the variant down. Once booked, our parts check team verifies the exact specification against your VIN before the job is dispatched.

Question 2

Will the ADAS camera need recalibrating?

Accepted Answer

Almost always, yes, where a forward-facing camera is fitted. The technicians in our network include ADAS-calibration-certified specialists — we confirm whether your job needs a workshop or can complete on your driveway when we book.

Question 3

Is the replacement glass OEM or aftermarket?

Accepted Answer

Your replacement glass matches your original factory specification — same size, features and trim fitment as the glass the car left the factory with. It's UK-approved for the road and typically supplied by tier-1 manufacturers like Pilkington, Saint-Gobain, and AGC.

OEM-branded glass (with the vehicle-maker logo) is available on request at a higher price.

Question 4

Can you come to my home or work?

Accepted Answer

Most windscreen replacements happen at your chosen location — home, office, or car park. Some jobs are better suited to a workshop — for example, windscreens with ADAS cameras needing static calibration, or where access to power, shelter, or controlled conditions makes the work safer indoors. We let you know when we confirm your booking.

Question 5

How long does a windscreen replacement take?

Accepted Answer

Most windscreen replacements take 45–90 minutes of the technician's time. ADAS calibration extends the technician's time on the job, but cure time runs in parallel — so it doesn't usually delay when you can drive. Your technician will confirm exact timings on the day.

Question 6

Does my insurance cover this?

Accepted Answer

Most UK comprehensive policies include glass cover, typically with an excess of £75–£100. If your insurer is on our approved list, the specialist you're matched with bills them directly and you just pay the excess.

Otherwise you can pay UK Car Glass directly and claim back from your insurer — our all-inclusive price is often lower than the excess anyway, so paying direct can work out cheaper.

Question 7

What's the warranty?

Accepted Answer

Two years on workmanship defects — water leaks, wind noise, bonding failures — from the date of replacement. If the specialist's work isn't right, we arrange to put it right under the warranty process.

Citroen e-Dispatch windscreen replacement.

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